Modern Learning Use Cases in the Insurance Industry

Discover how a modern learning platform can transform the learning experience and give your people the knowledge they need to better serve your customers.

It’s one thing to talk about how a new modern learning model is needed to enable insurance companies to keep pace with constant change but how exactly does that play out when it comes to using it? This is where the rubber meets the road. Use cases demonstrate what it actually looks like when you put consistent access to dynamic learning and knowledge in place.

Our customers in the insurance industry are realizing the many benefits: reduced training costs, increased speed and errors in claims processing, reduced call times with increased quality of service, and more. Here are a few examples of how a modern learning platform like Inkling can transform the learning experience and give your people the knowledge they need to better serve your customers.

A New Learning Experience for Onboarding and Ramping

The best way to get new employees up to speed is to give them relevant training and information for real-world situations. This doesn’t mean onboarding them using the fire hose approach by giving them a ton of information all at once. Structured training and learning pathways help agents and claims adjusters get started fast.

Then when they are helping customers solve problems a few weeks into the job, they can easily search for the exact content they need from the original class, get a quick refresher and apply what they learned in the flow of work. This can be in any number of formats to engage employees—like short videos, infographics, interactive graphics, flashcards, and more—and give them what they need in the moment to help customers.

Operational Learning and Policy Process Reinforcement

In the insurance industry change is constant, especially policy and claims information. And while corporate learning has its place, this model doesn’t offer the flexibility and agility needed to keep up with policy and claims changes. Keeping agents, call center staff, and claims adjusters trained and up to date on this information is critical since they’re responsible for delivering service to customers.

Operational learning provides this new flexible, learning model that complements corporate learning by delivering training in the moment. With sophisticated yet intuitive authoring tools, you can make changes and notify anyone in your organization about updates instantly. Notifications pop up on agent mobile devices and take them straight to relevant content. This ensures that everyone has the most recent policy and process knowledge they need.

On-Demand Learning for New products or Initiative Roll Outs

When content is in multiple places, getting everyone on the same page to launch a new product or initiative is challenging. Everyone needs to know the details and their role so that execution can happen smoothly, especially when it comes to generating sales.

A single source of truth that teams can leverage for on-demand learning makes it easy to communicate changes, processes or claims information so everyone has the most accurate information. Your speed to market increases because your sales and marketing teams can shift quickly if needed when things change so you can out-pace new competitors entering the space.

Though the insurance industry is well-versed in dealing with change, traditional learning models just aren’t keeping up. A single source of training and learning content that’s accessible and a modern learning platform that provides powerful authoring tools enables insurance companies to reach the next level of adaptability by keeping employees up-to-speed and knowledgeable. Discover what our customers already know about the benefits of a modern learning environment.