Let’s face it: outdated DVDs and paper binders don’t cut it these days, especially with a young workforce. For operations like retail and restaurants where a 5% turnover rate every month is the norm, a foolproof system is needed to ensure that new employees get up to speed quickly and represent your business and brand to the best of their abilities.
Workers desire on-demand content that is interactive (think: flashcards, images, videos, and quizzes) and can be consumed in bite-sized pieces for easy retention. With a mobile solution, onboarding and training can be conducted shoulder-to-shoulder or in context of the workplace, which creates engagement and excitement for a new career.
What’s the best way to make sure your newbies find the information needed to perform their new jobs? Provide the content in the same place they find information in their everyday lives: on a mobile device.
With Inkling, it’s easy to get a refresher on any workplace task or process in seconds. That’s because all content is discoverable from one intelligent search box, and workers always have access to accurate and up-to-date content—even while offline.
Everyone knows why onboarding and training new employees is important—to ensure quality customer service, maintenance of your brand, and compliance with regulatory and safety standards—but how do you measure if your onboarding is successful?
With quizzes and assessments built into the content, metrics tells you exactly how well employees are comprehending and engaging with product, policy, and procedural information. Refinement to onboarding and training processes is easier when you have knowledge about what’s working and what could use improvement.