EXTENDED ENTERPRISE
Empower franchises, distributors, partners & customers with the knowledge and tools they need to succeed.
Workforce Enablement for Success on the Job
Inkling is the leading Operational Learning Platform designed to enable your workers to perform their best – anywhere, anytime, on any device.
On-Demand Webinar
Learning 2023: New Challenges, New Trends, New Thinking
In 2023, organizations will continue looking to transform how they do things to make the business future-proof.For Learning & Development teams, this means a complete reassessment of the strategies, technologies, and skills they leverage to build the skills the business needs. WATCH ON-DEMAND WEBINAR
Why Inkling?
Digital Transformation of the People Experience
Digital transformation of your people experience will give you the agility to pivot your business operations in the face of disruption. Inkling can help you deliver your mission-critical content, knowledge, and training to employees on the job where 70% of learning occurs.
Customers
Leading Employers Choose Inkling
Our customers see better business results because they create more impactful content, do it faster, and get it to their employees’ hands earlier. Click to scroll through the benefits some of our top customers experienced.
$30M
Annual labor cost savings due to reduced onboarding time for new-hires at McDonald's
72 Hours
Time needed to spin up virtual workouts company-wide during COVID-19 for Orangetheory Fitness
100 More SMEs
Enable more than 40 staff and 100 SME authors across the enterprise at CHRISTUS Health
Business Impact
Built for Real World Results
Since the start of the pandemic, Inkling has helped every client pivot their business so they can protect their customers, employees, and partners. Expediting the speed-to-market in days (instead of months) is just one example of the impact Inkling clients receive.
70%
Increase in New Product Sales Compared to Previous New Product Launches
30%
Labor Savings from Improved Onboarding
10
Minute Reduction per Claim Call
Awards
Recognition From Industry Leaders
Platform
Digital Transformation with People in Mind
The Inkling Digital Learning Platform gives your workforce a consumer-grade Experience with enterprise-scale control.
Inkling Knowledge delivers just in time learning and reference at your employees fingertips on the job.
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With Inkling Habitat, you get intuitive, collaborative authoring for quick content creation and updates.
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Inkling Learning Pathways powers structured learning with courses, trainer sign-off, teams, and automated assignments.
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Give employees clear direction about day-to-day tasks with embedded training and gain more visibility into operations.
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Put information to get the job done in the hands of employees — anytime, anywhere, on any device.
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Inkling Connect gives you an Integration as a service platform for integration, including xAPI, HRIS, LMS, CRM, and other operational systems.
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Get real-time insights across employees and locations to improve training and communication effectiveness and connect training results to business outcomes.
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With the PDF model … by the time you release something, it's already out of date. We needed to find something that was easy to update and was one source of truth.
When our teams are engaged and can access important learning easily, it makes us all better and helps us deliver our very best to our patients, their families and all those we are privileged to serve.
People's greatest opportunity to learn is outside the 'training room,' working at the shoulder of the colleagues on their left and right.
Inkling is a one-stop shop that allows us to meet the needs and pace of the business, which is really critical. My advice: implement platforms that make sense and support businesses getting faster and moving at this crazy pace. Inkling really does that.
How Our Customers Use Inkling
Operational Learning While On The Job
Enable Your Network
Makes it simple to create, update, and distribute training and reference content for your entire network of franchises, distributors, and customers so they can be the experts your customers want.
Drive Sales and Revenue
Enable channel partners with mobile learning and digital content at their fingertips so they will always have the up-to-date information needed to succeed.
Improve Customer Experience
Whether promoting your product or service, handling policies, or supporting customers, partners always know what to do and say to make the customer happy.
FIELD SERVICES
Give your field service technicians instant access to knowledge they need to keep technology and machinery up and running.
Improve Customer Satisfaction
An engaging learning experience effectively trains and prepares field employees to handle any situation and deliver a more consistent customer experience.
Be More Responsive
Put accurate and interactive learning content at your employees’ fingertips, and reduce the time required for issue resolution.
Close Skill Gaps
Improve employee performance improves with self-directed training and just-in-time access to learning and reference content.
Hear the top 3 reasons to expand your usage of Inkling’s mobile app with Pure Storage.
NEW HIRE TRAINING
Immerse new employees in your culture and teach them what they need to be successful immediately.
Decrease Time to Competency
Crucial training at the point of need reduces ramp-up time as employees learn by doing. Digital content in training materials also improves knowledge retention.
Increase Employee Retention
Better onboarding program helps new hires have access to all the tools, information, and training they need to be successful, which also boosts job satisfaction.
Improve Customer Experience
Ensure a consistent, superior customer experience when you create, manage, update, and distribute a single version of training and reference content.
Learn how McDonald’s served up reduced costs and improved employee engagement with Inkling.
POLICY & PROCESS REINFORCEMENT
Unlock operational content trapped in paper binders, sharepoint sites or your LMS by digitally transforming your standard operating procedures and company policies.
Delight Your Customers
Employees with easy access to critical information are more engaged in their jobs and better prepared to deliver fast, efficient, and consistent brand experiences.
Minimize Risk
Ensuring field employees are well-trained and have just-in-time access to learning content reduces risk for you and your customers.
Increase Efficiency
Deliver up-to-date engaging, mission-critical, content that’s stored in one intuitive digital library.
See how OrangeTheory Fitness L&D is adapting during the pandemic for long-term success.
PRODUCT LAUNCH TRAINING
Launch new products faster and more effectively with the right training for your salespeople and front-line workers.
Improve Execution
Easily communicate new information or procedure changes to everyone at the same time so everyone has accurate, updated information.
Increase Training Effectiveness
When employees can learn on the job next to their peers in the context of work, it reinforces knowledge and information retention.
Improve Customer Experience
To provide excellent customer service each and every time, employees need access to digital, searchable training and reference content that gets them quickly up-to-speed on new product launches and initiatives.
See how Taco Bell spiced up training and empowered team members with Inkling.
SALES TRAINING & ENABLEMENT
Create powerful sales training and digital playbooks to ensure your sales team knows your products, the competition, and your buyers to drive more sales.
Reduce Ramp Time
Sales reps can master every subject with structured training at their own pace. Plus, it's also easy to access training content at work, which improves information retention.
Boost Expertise
With mobile learning and digital content at their fingertips, sales reps will have the confidence they need to be the experts your customers want.
Update Materials Easily
Make changes once and deploy them in real-time to ensure sales reps always access the most up-to-date and accurate information.
Watch how Abbott Diagnostics transformed learning programs during COVID-19.
RETAIL TRAINING & EXECUTION
Ensure every customer interaction represents your brand perfectly with better training and communication to your retail associates.
Accelerate Time To Competence
Employees can learn on the job and gain the knowledge and confidence needed to deliver an outstanding customer experience.
Improve Consistency
Deliver high-quality execution across locations, especially during seasonal spikes, promotions, flash sales, and special offers.
Increase Customer Satisfaction
Easy access to training and reference materials improves the in-store experience, whether handling products, promotions, or policies, employees always.
Love's pulled out all the stops to provide employees with digital learning on Inkling.
Experience Inkling
Ready to Find Out More?
Employee adoption of Inkling content is typically between 80-90% because it provides powerful search tools and access to essential information while on the job. Want to see how we do it?