When disaster strikes, your customers rely on you to help them get back on their feet. Leading insurance companies to keep their agents, adjusters, and customer service teams up to speed in real-time on complex regulations, policies, and processes to ensure fast, accurate service that delights customers.
How Inkling Benefits Insurers
Leading Insurers Choose Inkling
Insurers need to manage massive knowledge and training complexity keeping up the product, policy and state law information that must be legally compliant and constantly updated. They need to deliver updates immediately to thousands of people in hundreds of locations. It's a tough job, but Inkling makes it easier with intuitive authoring and engaging content that enables your team to deliver the service your customers expect.
Cost and Time Savings
It’s not unusual for Inkling customers to see up to a 60% reduction in learning content development time and cost when they adopt our intuitive, collaborative authoring tools that don’t require weeks of training.
Confidence in a Single Source of Truth
Rather than confuse employees with duplicate and outdated learning content in multiple locations, Inkling provides a highly engaging, easy-to-use single source of truth for all mission-critical learning and knowledge.
Better Employee Engagement and Customer Service
Employees are more engaged in their work when they are trained with the right skills and supported on the job with operational learning. This expertise can make all the difference between delivering fast, accurate claims processing and lost customers.
Why Learning at Workspeed is Vital in a World of No Normal
How Insurers Use Inkling
Expert Employees Make Happy Customers
Practical, compelling content helps agents, representatives, and adjusters execute by arming them with the information they need, whenever they need it most. Whether they are getting started on the job, learning about new products, policies, and processes, or getting up to the minute information at a disaster site, Inkling does the heavy lifting in distributing up-to-date, legally compliant content.
Onboarding and Ramping New Agents and Adjusters
Structured training through learning pathways help agents, adjusters and customers service reps get started fast. Once they are on the job, they have quick reference access to the original training content through microlearning and search that shortens time-to-expertise.
Policy and Process Reinforcement
Policy and claims information changes all the time, especially during a crisis. Make sure your agents have the most updated training and real-time knowledge available to ensure fast, accurate service.
New Product and Initiatives Training
Launching a new product, service, or partnership? Ensure everyone is up to speed with the training and knowledge needed to make the most of it from the start.