To capture any sort of real and trackable data about your reference guides and job aids, digital publishing is a must. Paper and PDFs don’t provide feedback on who has read the content, let alone how engaged the viewer is with the information.
With digital content, embedded analytics provide insights into content usage by employees, stores, or offices. Measurement of content effectiveness, employee engagement, and operational consistency across store locations is made easy. There’s no better way to promote the integrity of the brand and the consistency of service across locations than to follow the metrics.
Metrics and reports
- Analytics dashboard
- Employee engagement reports
- Integration with third party BI tools