[Webinar] Modernizing Your Store Operations to Deliver a Consistent Customer Experience
Brands that operate multiple store locations, such as retailers and quick service restaurants, understand the importance of a consistent customer experience. Uniformity in operations is the key to delivering superior customer experiences that drive greater sales and build brand loyalty.
But how do organizations enforce brand and operational standards across hundreds or potentially even thousands of stores and with such dispersed workforces? In industries with high employee turnover and predominantly hourly workers, how do you ensure employees are operationally enabled to deliver top performance?
Join us as we dive into these questions and more in our upcoming webinar, Modernizing Store Operations, on Tuesday, September 13. Ahmed Datoo, content strategist here at Inkling, will be leading this discussion to explore how brands can modernize store operations to achieve operational excellence that ensure customer satisfaction.
A preview on some of the topics we will discuss in the webinar…
- Driving Uniform Operations – Employees in these businesses rely on standard operating procedures (SOPs), manuals, and reference guides to enable consistent execution across store locations. We’ll discuss how you can effectively maintain standardized procedures for sharing across store locations so that your employees always have access to accurate and up-to-date information.
- Increasing Employee Engagement – Not only do binders and paper PDFs present operational inefficiencies, but they also fail to engage a large portion of the retail and restaurant industries: Millennials. We’ll explore how you can modernize your store operations with engaging content and interactive user experiences that bring operational procedures to life to increase employee engagement.
- Best Practices Employed By Your Peers – Hear how industry leaders are modernizing their operations to increase bottom line.
This is just a preview of some of the topics that we will cover in our Modernizing Store Operations webinar. We’ll also discuss all the associated benefits that are possible. Be sure to join us on Tuesday!