Coffee Hour with H&R Block: Winning at taxes and training


Have you ever looked at your printed training materials, binders, and textbooks and thought to yourself, there must be an easier way?

H&R Block is here to tell you that there is, in fact, a much better solution for training, and they have the experience to prove it. After converting 13,000 pages, 600 chapters, and 72 different books of tax code into searchable digital content in a mere 25 days, H&R Block is now reaping the benefits that come from modernizing training and content.  

In this on-demand webinar, we unpack the challenges H&R Block faced with educating 70,000 tax professionals (including 25,000 seasonal employees) and how she discovered, selected, and adopted Inkling to transform their training materials and provide a stronger learning experience.

Recognizing the need to modernize H&R Block’s training, Shannon set out to find a platform that would check all the boxes:

  • Digital. Commit to moving H&R Block off of paper completely.
  • Native authoring. Reduce content development time with an easy-to-use authoring tool.
  • Instant updates. Eliminate the costs and risks associated with print updates.
  • User experience. Provide a better user experience for H&R Block students to improve employee engagement and retention.
  • Analytics. Get insights into content usage and engagement.

With Inkling, H&R Block found a smart content system that makes authoring easy and cost-effective. With a collaborative platform that updates instantly, they have transformed their materials into interactive, searchable content that is available on any mobile device.

Learn how H&R Block cut content development time by a third and discovered significant savings on printing and shipping costs every year while enabling their learners to find information quickly, without thumbing through thousands of pages of tax code.

Watch the on-demand  Coffee Hour webinar with H&R Block today, and learn how you can set your employees up for success from day one with interactive training available on any device.