Deliver onboarding experiences that modern learners want
It’s a fact of life that first impressions matter. We often determine who and what are worthy of our time, trust, and respect within moments of initial interactions.
This reality is especially true during employee onboarding, which is why there’s one question every organization should ask:
Does our onboarding process give new employees a sense of how they will learn and discover information while on the job?
Remarkably, this single question can point to the biggest challenge companies face with matching employee expectations from the get-go.
Where onboarding falls short
In their Onboarding Study 2018, the Brandon Hall Group discovered that the majority of companies continue to provide traditional onboarding activities such as policy and procedure training, welcome letters and lunches with new colleagues, and orientation sessions on company culture and values.
While these onboarding components may be helpful, modern employees come to the workplace with expectations that are not being met. Specifically, they are looking for onboarding experiences that reflect a modern learning environment. Employees want assurance that, once they are on the job, they will have continuous access to the resources and training they need to perform and succeed.
Deliver modern learning in the flow of work
It’s impossible to ignore the impact that modern technology and mobile devices have had on learning. Information is now available anywhere and everywhere because answers are always on hand in whatever form suits us. Learning simply takes place in the flow of everyday life.
Not surprisingly, these societal behaviors have spilled over into the workplace. Rather than ingest a bunch of information in one session during onboarding, employees want continuous learning that happens exactly when it’s needed while on the job. Learning is viewed as a natural part of the workday, not a one-off activity. When new employees engage in active learning, on the job, they get instruction and then immediately apply what they have learned. This type of active learning and onboarding helps learners retain up to 90% of what they have learned instead of only 20-30% with traditional onboarding.
In short, today’s employees have an expectation for learning in the flow of work. That means you must provide a modern learning environment during onboarding (and beyond) where employees have on-demand access to critical information at all times. Discovering answers should be quick and easy through self-paced learning experiences that come from a single source of truth.
By providing a modern learning environment during onboarding, you set expectations early, instill confidence, and demonstrate to new employees that they will always have access to the learning and training they need to be successful.