Frontline Training Solution: 5 Reasons You Need One
A frontline worker training solution for today’s fast-paced work environment is necessary. Here are some key reasons why it’s impactful for frontline employee training and development.
With a frontline training solution, you get yourself an effective way to train employees, especially when combined with more traditional training. Nowadays, it’s powerful to have on-the-job learning rather than long-winded training sessions—which is why it’s so powerful for employees, and for L&D and HR professionals who need to get new employees up to speed quickly.
1. Faster Frontline Onboarding and Job Boarding
One of the key benefits is that it reduces the time it takes to deliver skills and knowledge to your employees, which can mean faster onboarding. For some industries, quick, effective onboarding is vital.
The advantages of a frontline training solution for onboarding are that you can provide training in bite-sized increments throughout the day to minimize disruption to essential operations. And content can be delivered in any number of ways to create an engaging onboarding experience including via videos, simulations, infographics, interactive graphics, and more. Again, for frontline workers, this is important because the faster they can get up to speed, the better service they can deliver directly to customers.
2. Relevant, Up-to-Date Training Content
Bringing learning to the learner at their point of need, on the job, is imperative. A frontline training solution like Inkling allows employees to better apply the concepts they learn in training directly to their job, which in turn can help improve their performance. When training is mapped to the outcome on the job, this makes concepts more concrete. And due to the availability of the content on mobile devices, employees can also access the course at any point in time to refresh their memory so it’s always relevant. This model helps frontline workers find what they need fast, learn it, and do it on the job immediately.
For learning and development professionals, this type of on-the-job training allows you to get fresh content into employees’ hands faster. You can create content and get employees started on training before the entire program is ready. And, managing content over time is easier because you aren’t dealing with long courses that cover numerous topics. With the right frontline training platform, you can make important changes on the fly without overhauling an entire course. As training needs change, you can also update and deliver content as fast as you need, and even allow non-technical people to become content authors and create content without knowledge of coding.
3. Better Employee Training Retention
You know better than anyone that the more time that passes after employees learn something, the harder it is to remember it. One of the key bite-sized learning benefits is that it reduces mental fatigue.
Research shows that on the job, mobile learning increases retention rates much better than traditional learning. Because employees can apply concepts directly to the job while they are doing it. With a frontline training solution, employees will be able to retain more of what they learn. And, when you also use strategies like spaced repetition and retrieval practice, this can go a long way toward moving information from short to long-term memory.
4. Increased Employee Engagement with Cross Skilling, Reskilling, Upskilling
Being able to cross-skill, reskill, and upskill frontline employees in today’s labor shortage is no longer a nice to have. Information that’s more directly tied to specific outcomes and learning objectives, so employees trust the training content more and are more confident on the job. Additionally, research shows that employees are typically more engaged with shorter bursts of learning (maximum duration of 7 to 11 minutes). Employees can move through training quickly, understand the concept, and move on so they don’t feel rushed or bored, and they complete the course faster.
In addition, this also provides benefits to frontline managers. More and more, frontline managers and supervisors are finding themselves short-staffed overall or for a specific shift. With quick reference training material and knowledge, they can quickly train other employees to perform new tasks in a pinch. They can also cross-train employees over time to work in multiple specialized areas which increases employee retention by giving workers more options at work and the ability to pick up more shifts.
5. Continuous Employee Learning and Skill Development
Operational training and knowledge also enable employees to learn a new skill easier, and faster. One LinkedIn report found that lack of time is the biggest obstacle to training for a new skill: 63% of Millennials and 58% of Gen Zers want to learn a new skill but feel they don’t have time. Microlearning can make continuous learning easier, part of the culture, and a good way to keep employees happy that they work for your company.
Lucky for you, at Inkling we provide solutions that check all of the above boxes and more. Talk with one of Inkling’s experts today to learn more about how we can help solve your frontline problems!