Restaurant Employee Training: 3 Must-Haves for Effectiveness
Here are three best practices for delivering restaurant employee training that reduces turnover and delights your customers.
The US Bureau of Labor Statistics currently reports 1.3 million job openings in the restaurant industry—making up 11% of the total openings across all occupations nationwide. This shortage is causing a strain on current restaurant workers, shortening business hours, and leading some restaurants to close their doors for good. Effective restaurant employee training can reduce turnover, build employee confidence, and delight customers. Here are three must-haves for your restaurant employee training solution.
1. Continuous Learning
One-and-done training isn’t a reality for your frontline workers. Restaurant employee training needs to be continuous and employees should be given regular opportunities to learn so they can deliver the kind of service that will delight customers.
Enabling your employees to learn in bite-sized chunks, without being overwhelmed with irrelevant content, is critical. As modules are so short (typically under 5 minutes), they can be created and rolled out rapidly, so the most up-to-date, relevant training can be pushed out fast.
2. Learning Pathways
When employees can focus their attention and energy on the most important training they need to excel in their role, it enables them to progress and develop more quickly. Your restaurant employee training solution should include:
- Learning pathways that give employees a clear picture of how to reach their goals
- New hire training to new safety procedures
- The ability for employees to navigate step-by-step through their training with an easy-to-use interface that shows them exactly what they need to do and when
3. Easily Accessible Training
In a fast-paced, customer service restaurant environment, the last thing your employees have time to do is log on to a desktop computer or search through paper manuals to find what they need to do their jobs.
Make searching for information quick and painless with an employee training solution that provides a powerful “Google-like” search so your employees can find what they need. Learners can even search by QR code on restaurant equipment to quickly access documentation.
See how our customers in the restaurant industry deliver training that boosts employee confidence and delights their customers.