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Coffee Hour with Allstate: They’re in Good Hands with Inkling

With 15,000 claims agents across the US, Allstate knows the importance of enabling their field workforce with the information they need, when they need it. Agents at Allstate’s call centers are the first people customers talk to when they are in an accident, which makes it imperative that they find the relevant, accurate information as quickly as possible in these highly stressful situations.

On Thursday, March 8th at 10 am PST, Inkling CEO Matt MacInnis is hosting a live webinar with Rose Sheldon, Director, Claims Learning & Development at Allstate, to discuss the transformation of their learning department, and we wanted to give you a little sneak peak.

Before Inkling

Prior to finding the right solution, claims information was not standardized across the company and was housed in a variety of resources, so Allstate began the journey to find a solution that would be robust enough to handle their 15,000 agents in the field and agile enough to handle constant updates to policies across 50 states. Allstate views technology as a way to enable employees and provide better service experiences, so finding the right solution was key.

Then they met Inkling Knowledge.

Single Source of Truth

Sometimes referred to internally as the “Allstate Google,” Inkling Knowledge is used as their single repository for all operational knowledge. Agents in the field can find the details on policies and procedures at a moment’s notice. Inkling’s ease-of-use has increased employee engagement, which in turn has helped keep employee turnover at bay and improve customer service.

Furthermore, Allstate’s communications leaders can now deploy information about policy updates rapidly with assurance that everyone will have immediate access to the new information.

Coffee Hour with Allstate

Want to hear more on Allstate’s success with Inkling? On Thursday, March 8th at 10am PST, join Rose and Matt in a discussion on how Allstate implemented Inkling’s smart content system to improve customer service, reduce duplicate content by 75% and decrease employee turnover. Register for our coffee hour with Allstate to learn how you can put your customers in good hands with Inkling!


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