Learning Solutions 2018: Hear How Allstate Ensures Consistent Customer Experiences

learning solutions blog

If you’re heading to Orlando at the end of March and not visiting your friends Mickey, Elsa, Buzz Lightyear, and Harry Potter, then you’re likely attending the Learning Solutions 2018 conference. This three-day event, running from March 27-29, promises a revamped experience that focuses on solutions and learning technologies to address today’s L&D challenges.

Fulfilling that promise on Day 1, we have the inside track on a 10:45 am speaking session in Salon 15 entitled “Say Goodbye to Content Mayhem: Lessons Learned by Allstate.” This 60-minute session will provide a look into how Allstate—one of the largest personal property and casualty insurers in the U.S.—adopted a smart content system to modernize training and day-to-day content utilization for their 15,000 claims employees.

If you ever worry about what information is being relayed to customers or whether your company is delivering consistent customer experiences, this session is for you. Come hear Pat Baker, Associate Manager of Claims – Knowledge Management at Allstate, address these concerns as she speaks with Inkling’s Claudia Lewis, Director of Professional Services, about the challenges Allstate faced with content management.

You’ll learn how Allstate:

  • Provides claims employees with a single repository of searchable, always up-to-date digital content
  • Reduced duplicate content by 75 percent!
  • Lowered their regulatory risk and ensured better compliance
  • Eliminated expenditures on extraneous systems

After the session, stop by Booth #316 to pick up your “Can your PDF do that?” Baggu tote bag. As a proud sponsor of the conference, we’d love to chat with you about how Inkling can empower your learners and employees with real-time and interactive digital content, delivered on any mobile device.

We look forward to seeing you in sunny Orlando!