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Coffee Hour with Verizon Media: Boosting customer satisfaction and sales

By Ray Kelly on April 1, 2019

IMAGINE for a moment that you’re responsible for developing onboarding and training programs that empower your frontline workforce to deliver quick, reliable, and exceptional customer service via phone, email, chat, and social channels. Now imagine... Read More

>> 2 min read <<

Coffee Hour with Verizon Media: Boosting customer satisfaction and sales

By Ray Kelly on April 1, 2019

IMAGINE for a moment that you’re responsible for developing onboarding and training programs that empower your frontline workforce to deliver quick, reliable, and exceptional customer service via phone, email, chat, and social channels. Now imagine ...

>> 3 min read <<

Employee Learning: Turn the Forgetting Curve into Retention

By Rachel Flood on November 27, 2018

Do you remember the Forgetting Curve? You’ll be forgiven if the details of this mathematical curve have slipped your mind, but its continued importance in today’s learning and training environments cannot be overstated. ...

>> 2 min read <<

Q&A with Eduardo Salas: Learning Is Not a One-Time Event

By Danny Bracco on April 21, 2016

"Learning" may just seem like the latest corporate buzzword, but in our fast-changing work landscape, the value of employee education shouldn't be underestimated. As the skills required to stay competitive expand and become more ...

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7 Innovative Thinkers Who Will Up Your Knowledge Management Game

By Danny Bracco on April 11, 2016

Chief Learning Officers (CLOs) are increasingly expected to wear multiple hats. From strategizing employee development to integrating new knowledge management tech to fostering a supportive company culture, keeping up with the latest thought leaders on ...

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6 Learning and Development Events You Won’t Want to Miss

By Sarah Squires on March 8, 2016

The world of workplace learning is changing at a breakneck pace. Training and development professionals are juggling an increasingly varied array of technologies under tight deadlines and finite resources. What's an industry insider to do? ...

>> 2 min read <<

[Infographic] Become A Learning Superhero

By Sarah Squires on March 7, 2016

The future of knowledge sharing is here--is your company keeping up? As part of our Learning Solutions 2016 activation, we've developed an infographic that reviews the evolution of learning in the workplace. See where you ...

>> 2 min read <<

Mobile, Social, and eLearning-based L&D is the Future

By Anadelia Fadeev on February 24, 2016

Tech-based eLearning is finally infiltrating the employee development departments of organizations everywhere, allowing them to cater content to their team's every need. Why? Your team expects learning content ...